Privacy

Privacy Policy

Policy

Last updated: 14 November 2025.

Introduction

Alunra Limited (“Alunra”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

What We Collect

  • Basic account information (name, email)
  • Information you provide when listing, browsing, or donating items
  • Technical data (IP address, browser type, device information)
  • Cookies and usage analytics

How We Use Your Data

  • To operate and improve the platform
  • To process transactions and donations
  • To communicate with you about your account or activity
  • To maintain security and prevent fraud
  • To comply with legal obligations

Data Sharing

We do not sell your data. We may share necessary information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery partners
  • Compliance and fraud-prevention providers
  • Legal authorities when required

Data Storage & Security

We store data securely and take reasonable measures to protect it from unauthorized access, alteration, or loss.

Your Rights

You have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate data
  • Object to certain processing

Contact Us

For any privacy questions or requests, contact:

support@alunra.co.uk